Distance Selling
Regulations
Due to the wealth of conflicting information out there, we thought it a good idea to clarify your consumer rights in relation to the Distance Selling Regulations (DSR’s)
The DSRs implement European Council Directive (97/7/EC)7 and for most goods and services provide additional rights to consumers buying at a distance to encourage confidence in this method of buying.
Usually you would be offered a 7 day period in which you can send back any items for a full refund with no questions asked. HOWEVER, this does NOT apply to items which are made to order. All of our invitations are made to order especially for your wedding day and personalised with your own event details, this means that we do not offer this 7 day period and are not required to by law. Once an order is placed, you are then expected to continue with this order as a contractual obligation. This is explained below:
Instances
where cancellation rights do not apply
(Regulation
13)
Can
consumers cancel an order in any circumstances?
3.38
Unless you have agreed that they can, your consumers cannot cancel
the supply of goods made to the consumer’s own specification such as custom-made blinds or curtains. (or in our case, invitations!)
If you are unsure of buying over the internet, you can buy a sample of all designs before you place a further order and we would encourage you to take advantage of this service, we must point out that you also have no legal rights to return your order under the 7 day law if you have bought a sample, as explained below:
Would
the DSRs apply where a consumer has examined
2.13 This depends on the circumstances, but we consider the DSRs would not normally apply where a consumer examines goods at your premises and later orders those goods by distance means, even if the goods are slightly different, for example, ordered in a different colour from those actually examined. (this is also valid if you have previously purchased a sample online)
These legal quotes can be seen in context with a copy of the full laws governing DSR’s at this link
http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf
You would still be covered by law to return items if they are faulty this is covered in our general terms and conditions which can be found at the bottom of every page on the website.
If you feel you need any further information before ordering, please feel free to contact us at info@handmadeprettythings.co.uk or 07930 197284, or you can call the Office of Fair trading Consumer Advice Line on 08454 040506
Now the legal bit is over, we do have real customer reviews on quite a few of our pages and do our absolute best to make sure that every customer has an enjoyable experience buying from us, please take a look at these reviews for your own piece of mind!